Warranty / Use and Care
We take great pride in our workmanship to manufacture the very best preassembled staircase product possible.
North Atlantic Corp. takes great pride in its workmanship and undertakes to manufacture the very best preassembled staircase product possible. This commitment to quality allows us to offer a FIVE (5) YEAR WARRANTY limited to the original contractor / consumer purchaser covering only defects in material or workmanship. The warranty period shall commence from date of delivery providing all recommendations are followed as noted in our Use & Care Guide (see below). Natural variations in color and grain of wood shall not be considered defects. Defects resulting from or attributed to normal wear, abuse, or alteration shall not be covered. Defects resulting from installation shall be covered only when installation is provided by North Atlantic Corp. Upon written notification of a claim describing a possible defect and presentation of warranty certificate we will inspect the staircase within 5 business days. If after such inspection we determine there to be a defect, we will repair or replace it, unfinished, FREE OF CHARGE.